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We help you with your new door

Welcome to our support page for your door with dKey locks. We are here to help you with any questions and problems


You will find the answers to the most common questions

Urgent problems

You will find problems you need help solving immediately

File a bug report

Select the product you have a problem with 


Below you will find the help you need to solve your problem

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FAQ - The answers to the most frequently asked questions

The answers to the most common questions regarding the dKey lock, product manuals and additional information can be found at this link in the box

You can find the answers to the most common questions regarding the Jeld-Wen door at the link in the box

Didn't find the information you were looking for? If not, you can fill out a form for dKey or Jeld-Wen that you findhere then we will contact you within 24 hours during normal opening hours

  • Frequently asked questions for dKey lockshere

  • Frequently asked questions for Jeld-Wen door here

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Do you need urgent help?

Urgent matter

You don't come in or out of the house. Contact your nearest on-call locksmith.

Note that any product warranty and service provided by dealers only covers product defects and does not apply to defects caused by, for example, incorrect installation. Urgent problems that are solved by the locksmith on duty are not included in the guarantee and are paid for by the customer himself.


If  you do not need urgent help, you will find links to the forms below.

  • Form for dKey lockhere

  • Form for Jeld-Wen doorhere

Call our Order & Customer service

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